• April Muldrew

Chick-Fil-A Employee Climbs Down A Drain To Retrieve A Customer’s Phone


A Chick-fil-A employee in Stafford, Virginia just raised the customer service bar after jumping into a storm drain to retrieve a customer’s dropped cell phone.



According to abc7, it was customer Shauna Hall’s phone that ended up plummeting into the drain as she was getting out of her van.


Hall took to Facebook to recount how it all went down saying, “After a moment of loosing my freakin' mind, I lay on the ground, placing my head best I can between my van and the drain, looking into the dark abyss to see if by any chance it has landed somewhere I can reach, of course it has not.”


This is when her knight in chick-fil-a armor, Seth, stepped in.


The digital marketing director of the fast food restaurant first tried getting her phone out with a grab-stick but after dropping the stick in the hole he told her it was “a manhole for a reason” and that he was going down. Seth was able to retrieve the phone that was miraculously not broken or wet.


Hall also shared that Seth ended up slicing his finger moving the manhole cover but that STILL didn’t stop him from going above and beyond in his customer service duties.


Once it was all said and done Seth’s only request was for Shauna to snap a picture of him in the hole so that he could share with his girlfriend what he did at work that day.


Oh and as if any of that wasn’t good enough, he also gave her a refund for her mobile order.


This is why Chick-Fil-A can do no wrong 🤷🏾‍♀️. I also feel like I can hear their stock going up.

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